Privacy Policy

Parco Pearl Gas Private Limited (PPGL) Terms and conditions with respect to E-commerce were made on 28 May 2025. The review will be done every year to incorporate any change under the state law or market dynamics.

This terms and conditions document describes our policies and procedures on the collection, use and disclosure of customer information when the customer uses the Services or buys the product. This tells our valued customers about consumers’ rights on privacy and how the law protects consumers’ rights. It also highlights disclaimers to safeguard the company from any unrealistic claims.

We use Customer Personal data to provide and improve the Service. Personal data is collected, stored, and processed in compliance with applicable data protection laws and security best practices.

By using the Service, you agree to the collection and use of information in accordance with these terms and conditions, which have been formulated to acknowledge the applicable rights of the consumers and avoid any ingenuine or forged claims for the company.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data of consumers: While using the services of Parco Pearl Gas, we may ask consumers to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

●       Name:

●       Email address for signup / Biometric for login

●       First name and last name

●       Phone number

●       Address: State, Province, City, House address and shipping address.

●       CNIC

●       In case of Business following documents will also be sought:

●       NTN

●       STRN

Exchange and Returns & Refunds:

At Parco Pearl Gas we have a very smooth exchange, return & refund policy.

It is mandatory that you should inspect the LPG cylinder(s), LPG accessories and LPG appliances like cooking stove at the time of delivery to avoid facing any inconvenience that may lead to exchange, returns & refunds. You should ask the delivery person to get every item checked infront of you and it should be operational at the time of delivery.

Returns & Refunds: If the LPG cylinder provided by Parco Pearl is found faulty or You/customer wants to return the cylinder for some genuine reasons then it falls in the category of refund and return.

The LPG cylinder(s) must be unused and should be in the same condition that you received. Within 15 days the refunds will be made. The refund request should be raised within 24 Hours of purchase. After exceeding 24hours, the consumer then needs to apply for refund at 042-111-574-574 or can apply online by filling ‘order return & refund form’ available on e-commerce platform. This will be subject to providing the purchase invoice issued at the time of purchase from the company.

Conditions:

1.      The amount of gas price and security deposits will be returned as per invoice amount. LPG cylinder(s) should not be damaged by the consumer(s) and will be inspected by delivery team at the time of pickup.

2.      The LPG accessories and LPG appliances i-e cooking stove are not refundable or applicable for refund or return, if used.  

3.      The pickup charges of LPG product(s) will not apply as per company policy only if the product(s) supplied by PPGL is found faulty.

4.      If the gas has been used, then the refunds are only applicable on the security deposit of the LPG cylinders and not of gas.

Exchange: It applies when LPG cylinders, accessories or appliances provided by the company are faulty and you want to make a request for an exchange. The LPG cylinder(s), LPG accessories, and LPG appliances like cooking stove must be unused. Maximum 48-72 Hours would be required to exchange. The service charges for exchanging the items will not apply as per company policy.

When LPG cylinder(s), accessories or appliances provided by the company is damaged due to Your (Customer’s) own fault and you/customer want to put a request for an exchange. 48-72 Hours would be required to exchange. The service charges for exchanging the items will apply as per company policy. The additional cost of repairing the damaged product will be charged at actual. The customer agrees to pay such costs accordingly. Shipping policy:

·        All orders are delivered within 48-72 hours on working days except Sunday.

·        Express shipping: Delivered within 24 hours with additional charges.

·        Standard delivery operation timings: 9 AM – 6 PM.

·        For complaints and help regarding your shipment, please contact us at support@ppgl.com.pk.

o   Customers can also lodge complaints at our dedicated call center at 042-111-574-574 or it can also be placed at mobile / web app in the complaint section.

Usage Data

When You access the Service by or through a mobile device, we may collect certain information automatically to improve service functionality and security. This may include, but is not limited to, device type, unique device identifiers, IP address, operating system, browser type and other diagnostic data.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Effective Date:

This Cookie Policy explains how Parco Pearl Gas (Private) Limited (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website and digital platforms. This policy is part of our broader commitment to data privacy and should be read in conjunction with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device to help website function, improve performance, provide analytics, and deliver personalized experiences. They may be set by the site owner (first-party cookies) or by third parties (third-party cookies). We also use similar technologies like web beacons, pixels, and scripts to collect and track usage information.

2. Why We Use Cookies

We use cookies for the following purposes:

• Necessary / Essential Cookies
  These are essential for the proper functioning of our website and digital services, such as enabling secure logins and navigation.
• Functionality Cookies
  These remember your preferences and choices (e.g., language selection), allowing us to enhance your experience.
• Tracking and Performance Cookies
  These help us understand how users interact with our website, track errors, and improve content and performance. This includes cookies used by analytics providers.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies or specific types of cookies
• Set preferences for certain websites

Disabling cookies may affect your user experience and limit access to some features of our services.

For step-by-step guidance, please refer to your browser’s help section.

4. Third-Party Cookies

We may allow third-party service providers to set cookies on our website for analytics, advertising, or performance tracking. These third parties have their own privacy and cookie policies, which we recommend reviewing.

5. Retention of Cookies

Session cookies expire once you close your browser. Persistent cookies remain until they expire or are manually deleted. The duration varies based on the type and purpose of the cookie.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect legal, technical, or operational changes. We encourage you to revisit this page periodically.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

●       To provide and maintain our Service, including monitoring the usage of our Service.

●       To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

●       For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

●       To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. This also includes identifying your house or personal location for the purpose of delivering the LPG products only.

●       To provide You with the news, special offers and general information about other goods, services and events which we offer that are like those that you have already purchased or enquired about unless You have opted not to receive such information.

●       To manage Your requests: To attend and manage Your requests to Us.

●       For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

●       For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

●       With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.

●       For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

●       With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, in accordance with industry standards and regulatory requirements. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Disclosure of Your Personal Data

Law enforcement.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

●       Comply with a legal obligation. In the event of any data request from law enforcement or regulatory bodies, the Company will ensure due diligence and follow proper legal procedures to protect consumer privacy.

●       Protect and defend the rights or property of the Company.

●       Prevent or investigate possible wrongdoing in connection with the Service.

●       Protect the personal safety of Users of the Service or the public.

Security of Your Personal Data

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data through implementation of industry standard security measures and regular security audits, we cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Payments

We may provide paid products and/or services. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors like banks or microfinance banks who use your personal information that is governed by their own Privacy Policy. These payment processors adhere to the standards as set state bank of Pakistan.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent's consent before We collect and use that information.

 Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site that You may like to visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on our mobile and web app page. Please don’t ignore seeing updated changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Parco Pearl Gas (Pvt.) Ltd.

5-A, Jail Road, Lahore.

PTCL: 042-35790505-10

●       By visiting this page on our website: www.ppgl.com.pk

●       By sending us an email

·        Business inquires: support@ppgl.com.pk